IT MAINTENANCE SERVICES

From design optimization to risk mitigation, Agreed Technologies addresses some of the greatest concerns the industry faces by wrongly designed data centers.

  • Challenge

    From design optimization to risk mitigation, Agreed Technologies addresses some of the greatest concerns the industry faces by wrongly designed data centers

    • One in 500 data centers incurs a severe disaster each year.
    • Downtime costs the average business $210,000 per hour, worldwide
    • Businesses with more than 1,000 employees lose about 2% of their annual revenue to network downtime.
    • Up to half of all system failures can be attributed to environmental or physical failures.
  • Agreed Technologies Solution

    If you are not regularly making a backup of your computer data including programs, documents, databases and anything else that matters, you are sitting on a time bomb. Making a backup of your files is one of the most important things you can do keep your information and files safe, have a restore point in case of damage or loss and have a reference point in case data integrity is compromised. Tape libraries are aging. Data centers are down due to power failures. Systems crashes and virus dumps make data accessibility weak. Your transactions, documents, financial data, company information and all other data need to be secure and safe. Agreed Technologies guides and helps you to achieve tension-free data storage.For all these years, we have helped small, medium and large sized companies and start-ups alike to optimize and store, access and protect their data. Integrating tomorrow’s technologies with today’s trusted data protection solutions. Agreed Technologies delivers the top Data Storage Solutions you need to stay ahead of your data well beyond tomorrow. We combine the best in hardware, software, service and accessories to give you the right solutions for all your needs.

    Our Services Include:

    • Active Archive
    • Backup Solutions
    • Data De-Duplication
    • Data Security
    • Disk Storage
    • Solid State Drives
    • Tape Storage
    • Unified Data Storage
    • Virtualization
    • RAID

Complete Microsoft hosted Exchange Solutions for e-mail, calendaring and unified messaging which helps you work smarter and protect sensitive data.

  • Challenges
    Hosted Exchange issue s can be furious for businesses, According to a survey the following are the major issues faced by the hosted exchange environments
  • Exchange Failure causing an outage
  • DNS problems causing disruptions
  • Blacklist problems causing disruptions
  • Bandwidth problems
  • Backup configuration problems
  • Challenges moving to a redundant exchange environment
  • Staffing challenges in finding someone qualified to work on your Microsoft Exchange system
  • Pending Upgrade from 2003 or 2007 to 2010 or 2013 Microsoft Exchange
  • Agreed Technologies Solution 
    Agreed Technologies is your one stop solution for all the issues related to hosted exchange. We guarantee satisfaction and a dedicated transition. Engineers and developers are the foundation of our guarantee. We’ve assembled functional teams dedicated to individual aspects of mail delivery. Within these teams, developers designing new features and fixes work alongside engineers responsible for troubleshooting and keeping the systems running. So if something goes wrong, the people who built the systems are working in sync with the people expected to fix itOur Services Include:
  • Mail Interface
    • 2GB mailboxes, standard
    • 1GB public folder
    • Advanced collaboration and enhanced messaging solutions
    • Enhanced mailbox sharing permissions – Task collaboration / management – Personal / shared / global contacts – Calendar sharing and delegation
    • Schedule meetings and resources
    • Resource booking attendant – Smart scheduling assistant
    • Manage and modify public folders for organizing content
    • Create contacts, distribution groups, calendars, and files with sharing permissions
    • Outlook Anywhere (formerly RPC over HTTP)
    • Operational Efficiency
    • Cached mode (Outlook 2003 or later)
    • Suppression of out of office messages to distribution lists
  • Email You Can Count On
    • Business Continuity & Disaster Recovery
      • High availability configuration
      • Cluster continuous replication
      • Data backups every 30 minutes
      • 14 day rolling data backup from your Control Panel
      • Rapid data recovery through OWA or support
      • Integrated web-based control panel
      • Additional storage available in 1GB increments
      • Optional archiving services available
    • Premium Anti-Virus and Anti-Spam Protection
      • Premium spam filtering through anti-virus included
      • 98% of unwanted email eliminated before delivery
      • Inbound/outbound email security through the Global Threat Network
      • DNA message fingerprints
      • User-daily digest and quarantine control panel
    • Compliance
      • Journaling
      • Compliant archiving solutions
      • Multi-mailbox search
      • SSL and TLS encryption
      • SPF record
  • Anywhere Access
    • Web-Based Messaging
      • Outlook Web Access (OWA) Premium and Light
      • Advanced search
      • GZIP compression
      • Global Access List access
      • Public folder access
      • Support for rules
    • Mobile Messaging
      • IMAP / POP mobile connectivity
      • Blackberry® Enterprise Server (BES) available
      • Good™ Mobile Messaging available
      • ActiveSync® for Windows® Mobile and iPhone® available
      • Mobile Security enhanced through remote and wipe, local wipe, enforced
      • PINS and policies
  • Security
    Our Clients get exceptional support and affordable, feature-rich business email, plus you get the strongest threat detection structure in the industry – scanning capabilities with industry leaders in spam and virus protection. Before a message enters your mailbox, it undergoes four independent, threat blocking scans:Fingerprinting: Combining advanced message fingerprinting and the Global Threat Network, a comprehensive system that not only stops spam and phishing attempts; it also accurately identifies and annihilates viruses.
  • Uptime
    If you’ve ever had your email service go down, you know how important uptime is. Businesses rely on email more than ever before, whether it’s a “contact us” link on your website, emailing client documents, or gathering your team for a meeting. With Mail-Serve, our customers have the luxury of not worrying about uptime. We guarantee all systems related to delivering your email are operational – or your money back. We’re that confident because we have over a decade of experience successfully navigating mail to inboxes, safely and efficiently.

We become your single point of contact for all your ICT related problems and provide unlimited remote and onsite support.

  • Challenges
    • Needing to support an increasingly diverse range of technologies and platforms
    • Managing a high turnover of staff with lengthy training and induction periods before new staff is productive
    • Wanting to rely less on individual “experts’ in your organization for specialist knowledge
    • Needing to share legacy system knowledge across a wider team to maintain service levels
    • Wanting to implement self-service but worrying your content is not good enough
  • Agreed Technologies Solution
    Agreed Technologies was founded on the terms that IT support and services are getting way out of hand. If you are a small or medium-sized business with IT needs, Agreed Technologies is the right choice for you. Offering custom tailored IT solutions, we can handle any IT Support requirements you may have. We are available on or off contract. If you choose IT support contract you will have a dedicated representative assigned to your business that you can call anytime with issues. By signing up for an IT support contract we make it easier than ever for you to understand, budget, and manage your monthly IT requirements. Aside from many features, each plan includes expert level advisory services, training, consulting, break-fix, monthly reports and everything that a large enterprise’s IT department would offer.Our Services Include:

    • A fixed, predictable monthly fee for your complete IT support – with no hidden costs!
    • Ongoing strategic IT consulting from our certified IT professionals
    • Comprehensive infrastructure support for your users, desktops, servers and devices
    • A responsive & dedicated Technical and Account Management Team
    • Unlimited remote help desk support
    • On-site support with fast issue resolution
    • Around the clock network monitoring and reporting
    • Managed Data Backup and Protection

Firewalls are a key component of a secure network and must be managed properly to ensure they protect your critical information assets.

  • Challenges
    Today’s organizations rely on highly available, secure computing environments to efficiently and safely conduct business. Firewalls are a key component of a secure network and must be managed properly to ensure they protect your critical information assets.

    • Firewalls are updated continuously to support changing business requirements such as new VPN users
    • employee status changes
    • new partners and new applications
    • Firewall management is extremely resource intensive and requires a high skill level
    • misconfiguration of firewall rules and policies
  • Agreed Technologies Solution
    Agreed Technologies’s Managed Firewall Service provides 24x7x365 proactive administration of your firewall infrastructure. Agreed Technologies’s certified security experts will perform all activities necessary to keep these devices operating at peak performance including Agreed Technologies manages all market leading firewall technologies including Cisco, Check Point and Juniper. Our experts hold certifications from leading vendors and have deep experience managing these technologies in all types of environments, from the simplest to the most complex. This enables your team to make the right technology choices while allowing us to support your current and future firewall infrastructure.Our experts will monitor your firewall logs for security events in real-time. Firewall logs are an extremely valuable source of security information. By monitoring these logs our experts can identify malicious activity including previously unknown, zero-day attacks. Our experts will also monitor your firewalls for performance and availability to ensure your business never goes offline.Our Services Include:

    • Site assessments
    • Firewall policy design, equipment installation, and configuration
    • Log monitoring
    • Firewall monitoring and management
    • Comprehensive reporting and emergency response
    • Rule set changes and validation
    • Configuration changes
    • Firewall upgrades
    • Patch management
    • General maintenance
    • Backup and recovery
    • 24×7 security event monitoring
    • Performance and availability management
    • Strategic network planning
    • Fault analysis
    • On-demand report
  • Challenges
    Our experience with integrated systems across different industries combined with years of market knowledge enables us to provide Audio Visual (AV) Solutions for all our turnkey clients.We have designed and installed audiovisual and videoconferencing systems for many high profile companies throughout the MENA region
  • Agreed Technologies Solution
    By creating an integrated, user-friendly environment with the latest video, voice, security and data collaboration technologies, our highly qualified and versatile systems integration team is equipped to design systems, prepare specifications and CAD drawings, fabricate, program, install & maintain.We at Agreed Technologies have a dedicated design and Pre-Sales team to Consult & Design as per User requirements and Latest AV Practice. Qualified to take any design challenge for any industry need. We follow International AV standards while providing the solution. This guarantee on service that we provide is backed by Certified and Trained engineers to take care of any challenging AV implementation. In addition to the belt of engineers, we have dedicated service and post-sales support team with 24×7 Agreed Technologies Care with Industry best SLA’s.We have designed and installed audiovisual and videoconferencing systems for many high profile companies throughout the MENA region.Our Services Include:
  • Audio Visual For Corporate and Enterprise
  • Board Room Audio Visual Integration
  • Meeting/Conference Rooms
  • Digital Signage and Room Scheduling
  • Training Rooms & Multi-functional Spaces
  • Hospitality AV Solutions
  • Banquet Hall
  • Digital Signage
  • Multipurpose Rooms
  • Background Music
  • Board Rooms and Meeting Rooms
  • Guest Room Solutions
  • IPTV/ MATV
  • Multipurpose Auditoriums
  • E-classrooms and Virtual Training Centers
  • Sound Re-enforcement System
  • E-Cinema/D-Cinema
  • Multimedia & Presentation
  • NOC Centers
  • Multimedia Video Walls and
  • Interactive Displays
  • Customer Experience Centers
  • Control & Command Center

With Agreed Technologies as your partner in telecommunication, we can guarantee you that all available solutions are taken into consideration.

  • Challenges
    UC systems can enable increased cooperation, collaboration and productivity across an enterprise, there are a few challenges business leaders and their users must face. Let’s take a look at some of the issues that could crop up with a UC deployment, and Agreed Technologies can address these problems within your organizations:
  • Initial deployment
  • Managing remote access demands
  • Choosing the right vendor
  • Agreed Technologies Solution
    By creating an integrated, user-friendly environment with the latest video, voice, security and data collaboration technologies, our highly qualified and versatile systems integration team is equipped to design systems, prepare specifications and CAD drawings, fabricate, program, install & maintain.Our Company provides integration of real-time communication services such as instant messaging (chat), presence information, Basic Telephony (including IP telephony), Advanced Telephony, High Definition Video conferencing and Collaboration, Application and Data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).Our Services Include:

    • Call control and multimodal communications
    • Presence and Instant Messaging
    • Voice Collaboration
    • High Definition Video Collaboration
    • Mobile Collaboration
    • Unified messaging
    • Speech access and personal assistant
    • Conferencing (Audio, Web and Video)
    • Enterprise Mobility
    • Business process integration (BPI)
    • Software to enable business process integration
    • BYOD

We can install a wide variety of transmission media including copper, fiber optic and twisted pair as well as associated components.

  • Challenges
    With internet access popping up in almost every home and business, it is important to stay informed and up to date about different connection types and internet speeds. It depends on how your internet is cabled, but most people today receive their connection either via a telecommunications phone line or a television or fiber optic line. Depending on how it is run, projected and received, your internet will run at different speeds. Internet speed is measured both for uploading and downloading in Mbps. Mbps translates to megabits per second.
  • Agreed Technologies Solution
    LANs (Local Area Networks) are built with physical connections. Cables capable of carrying image and information connect a group of computers in one office, on one floor or in one building. As technology has advanced, the functioning definition has shifted. Particularly with the onset and mainstream use of wireless technology, the way we deal with computer networks has changed, both at home and on the job. Some networks will always need to be wired physically, mainly for the degree of security this lends to delicate and important information. However, as more business is done online, and greater scope and bandwidth are required in the corporate world, more folks are turning to wireless solutions to power their work and their lives.Our Services Include:

    • Complete Data Center build-out
    • Backbone installation, wire management
    • Cords & inner-duct tubing
    • Data & voice cable installations Cat 5, 5e, 6, 7 (Fire code approved)
    • Communication room installation (IDF, MDF)
    • Fiber optic cable installation
    • Patch panel installation
    • Re-termination of existing Cat 5, 5e, 6, 7 cabling
    • Office equipment relocation services for modular furniture or open space office equipment racks
    • Network switch installations
    • Complete equipment racking system including ladder racks, wire managers & server shelves
    • Category 5, 5e & 6, 7, RJ 45 data jack installation, surface mount & flush wall plates
    • Remote access to networks
    • Testing, tracing, labeling and commissioning of cables